Tender Details

Country: Germany
Summary: Bpo Services (Business Process Outsourcing) for the Customer Management of a Network Operator / Msb and an Energy Supplier (Suppliers)
DET Ref No: 122338776
Deadline: 11 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 445860-2025
Purchaser's Detail:
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Description:
The aim of the tender is to take on specialist processing functions as a BPO to support / relieve your own employee resources. The BPO services can be used as part of day-to-day business, project implementation, establishment of new business areas, short-term actions and implementation of legal changes are provided. The tender is intended to lay the basis for multi -year cooperation.
BPO services (Business Process Outsourcing) for the customer management of a network operator / MSB and an energy supplier (suppliers)
The customer management of Stadtwerke Duesseldorf AG (SWD AG) is organized as a shared service. He performs his services for SWD AG and the Netzgesellschaft Duesseldorf mbH (NGD). The complete services for the covering of the market roller network operators and measurement operators for the NGD and for covering the market role are Supplier (SWD). Services for the market roller Network operator / MSB are, for example - sewage treatment from Neg. Remadv from MSB, network usage and memi accounts, - implementation of devices and conversions including sewage treatment, - structure of systems for feeders, - Measuring value processing via MSCONS Services for the market role Supplier (SWD) are, for example- invoice test (Invoic-in) for MSB, network usage and memi accounts including sewage treatment- sewage treatment of device changes- monitoring and request of delivery notes (M...
Documents:

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Bpo Services (Business Process Outsourcing) for the Customer Management of a Network Operator / Msb and an Energy Supplier (Suppliers) - Germany Tender

The STADTWERKE DUESSELDORF AG, a Government sector organization in Germany, has announced a new tender for Bpo Services (Business Process Outsourcing) for the Customer Management of a Network Operator / Msb and an Energy Supplier (Suppliers). This tender is published on GermanyTenders under DET Ref No: 122338776 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-11.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.