Tender Details

Country: Germany
Summary: Call Center Reha 2025-01
DET Ref No: 130051932
Deadline: 11 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 751903-2025
Purchaser's Detail:
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Description:
The client's general performance goal is to conclude a service contract with an inbound service and first-level support on the client's specialist topics in the rehabilitation sector.
The details can be found in the tender documents, in particular in the performance description and the contract.
He must carry out and ensure the processes and tasks described in the service description.
The contractor has unanswered questions and... Address the concerns of the people calling and/or forward a callback request to the contractor's responsible district administration. To this end, questions and concerns arising in the course of calls for general information must be answered and advised.
The contractor carries out a one-off, initial technical setup in coordination with BGW's IT operations. This includes the creation of individual call diversions from the 11 district administrations to the contractors, the setup of the call flow, the automatic announcements and the interfaces for data transmission to the contractor, the creation of templates for transmitting callback requests and call documentation as well as monthly reporting.
An always accompanying task of the contractor for the above-mentioned tasks is, if necessary. other...
Documents:

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Call Center Reha 2025-01 - Germany Tender

The PROFESSIONAL ASSOCIATION FOR HEALTH SERVICES AND WELFARE CARE (BGW), a Government sector organization in Germany, has announced a new tender for Call Center Reha 2025-01. This tender is published on GermanyTenders under DET Ref No: 130051932 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-11.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.