Call Center Reha 2025-37

• Country: Germany
• Summary: Call Center Reha 2025-37
• DET Ref No: 118744147
• Deadline: 05 Jun 2025
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: 291385-2025
• Purchaser's Detail:
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• Description:
• The relevant callers are insured, entrepreneurs, entrepreneurs of the BGW member companies.
  A.) The process of Call Centers is as follows:
  1) Acceptance of the call.
  2)Communication and de-escalation rules.
  3) Recording and technical sorting of the concern/questions. Non -specialist concerns, e.g. B. Recognize questions about the contribution or prevention and refer to other contact options (e.g. further enclosure or service numbers of the BGW). 4) Perform theGeneral information through needs-based answering and sufficient information according to the generally applicable communication rules.
  5) If necessary, further forwarding and in-depth concerns or questions (including operating and personal data) to the client.
  The call centerCan be reached for the callers Monday to Thursday from 7:30 a.m. to 4:00 p.m. and Fridays 07:30 a.m. to 14: 00. During this time, the incoming calls are to be accepted or dealing by phone after the aforementioned telephone consultation.As during the lunchtime 12 noon to 1.30 p.m. and for separate actions, are covered or additionally supported.
  Outside of the aforementioned times, a band announcement coordinated with the client must be used and switched.
  b.) For the call center and itsSch...
• Documents:

 Tender Notice