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Consulting and Implementation Support Customer Excellence Program - Twb

GermanyTenders notice for Consulting and Implementation Support Customer Excellence Program - Twb. The reference ID of the tender is 121782696 and it is closing on 28 Jul 2025.

Tender Details

  • Country: Germany
  • Summary: Consulting and Implementation Support Customer Excellence Program - Twb
  • DET Ref No: 121782696
  • Deadline: 28 Jul 2025
  • Financier: Self Financed
  • Purchaser Ownership: Government
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: 418826-2025
  • Purchaser's Detail:
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  • Description:
  • As part of a multi -year transformation project, Stadtwerke Luebeck Group announced a framework contract for consulting services that should contribute to the successful implementation of the Customer Excellence Program (CEP). The program is designed for a term of three to five years And currently divided into six central project areas, which include a total of at least 21 sub -projects.
    Consulting and implementation support Customer Excellence Program - TWB
    The aim of the Customer Excellence program is to improve the customer experience holistically and thus To increase customer satisfaction and commitment sustainably. Under the guiding principle "Customer First", the Customer Excellence Program (CEP) is pursuing a company -wide approach: from internal attitude to processes and systems to direct interaction with the customer: inside. The transformation concerns the business areas of energy, fiber and mobile as well as interfaces to other shared service areas and the travel network. All projects and sub -projects described are to be set up and implemented across all areas. Consulting services are being achieved to achieve the goal Requires that relate in particular to the following strategic levers: - Development of a uniform customer understanding and organization commitment - qualification and development of employees - continuous improvement of service processes and interfaces - digitization From A ...
  • Documents:

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Consulting and Implementation Support Customer Excellence Program - Twb - Germany Tender

The STADTWERKE LUEBECK GROUP GMBH, a Government sector organization in Germany, has announced a new tender for Consulting and Implementation Support Customer Excellence Program - Twb. This tender is published on GermanyTenders under DET Ref No: 121782696 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-28.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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