Tender Details

Country: Germany
Summary: Development of a Chatbot for the Bergische Service Center
DET Ref No: 129130675
Deadline: 28 Nov 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: LOT-0001 E61854833
Purchaser's Detail:
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Description:
The subject of the order is the development of a chatbot system to fulfill service tasks or offers from the Bergisches Service Center at the level of providing information to the population of the cities of Remscheid, Solingen and Wuppertal. In the solution concepts is regarding the The functional scope of the chatbot takes into account the future further development of the interaction and transaction level as well as the possibility of internal administrative support. The contract also covers the maintenance, further development and adaptation of the chatbot system. The On the one hand, the chatbot system is intended to provide information for citizens, companies and other information seekers, in particular direct information on available services, forwarding to corresponding services and information, and in the future on interaction and Transaction level can, among other things, implement advice on services. With regard to internal administration, the chatbot system is intended to support text management, research assistants and an internal service bot, among other things. The chatbot should in particular implemented multilingually, as an AI-supported large language model, with transparent, consistent and friendly or citizen-oriented language, with constant indication of sources and in compliance with data protection and IT security law.
Programming services of packaged software products (CPV code: 72210000)
Development of a chatbot for the Bergische service center
Documents:

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Development of a Chatbot for the Bergische Service Center - Germany Tender

The CITY OF SOLINGEN, a Government sector organization in Germany, has announced a new tender for Development of a Chatbot for the Bergische Service Center. This tender is published on GermanyTenders under DET Ref No: 129130675 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-28.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.