- Country: Germany
- Summary: Europe-Wide Allocation of Services for 24/7 Service Support in the Open Procedure According to Vgv
- DET Ref No: 117886968
- Deadline: 26 May 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 255121-2025
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- Description:
- The client plans to expand its service times in order to offer its customers continuous support. Technically well-founded solutions are to be offered in particular in the outskirts and on Saturdays that go beyond pure accessibility and also include 2nd level support.
Europe-wideAwarding of services for 24/7 service support in the open procedure according to VGV
The client plans to expand its service times in order to offer its customers continuous support. Technically well -founded solutions thatGo beyond pure accessibility and also include 2nd level support. The service is intended to ensure that the customer has a supplementary contact option at any time and that the continuous operation of the IT services is guaranteed. The commissioned service provider takes over theResponsibility for 24/7 support and ensures compliance with the service level agreements (SLA). This is ensured by qualified personnel, modern technologies and professional structures. The service is introduced in several phases and includes contact channels such as telephone,Email, ticket system and chatbot. Important requirements are expertise, flexibility and high data security. The 24/7 support is intended to minimize operational interruptions, ensure a quick reaction to disorders and the satisfaction of the users by optimizedService processes ... - Documents:
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CLICK HERE TO LOGINEurope-Wide Allocation of Services for 24/7 Service Support in the Open Procedure According to Vgv - Germany Tender
The CIVILLENT GMBH, a Government sector organization in Germany, has announced a new tender for Europe-Wide Allocation of Services for 24/7 Service Support in the Open Procedure According to Vgv. This tender is published on GermanyTenders under DET Ref No: 117886968 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-26.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
