Tender Details

Country: Germany
Summary: Introduction of a Customer Service Platform System
DET Ref No: 122923404
Deadline: 17 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 470090-2025
Purchaser's Detail:
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Description:
As part of our strategic development, we are looking for an innovative and efficient customer service platform system for the central management of customer relationships across all customer contact channels, ticketing (case management), knowledge management and control of Sales processes. The platform must all relevant contact channels - such as B. Telephone, email, fax and possibly other channels such as chat, web forms or social media - fully support and integrate to ensure seamless and efficient customer communication. Is important The connection of our Billing solution SAP ISU (R/3 or S/4HANA). After completing the upstream participation competition, we ask the prequalified bidders to submit a detailed offer. The offers should both functional requirements, technical specifications, integration ability, Project scope, time frame as well as price structure.
Introduction of a customer service platform system
The commission includes the inventory, the implementation options including tests and training, modes for operation (SaaS, cloud, etc.) and transfer to productive.
Doc Title: Introduction of a customer service platform system
Contract type: services
Documents:

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Introduction of a Customer Service Platform System - Germany Tender

The SOLUVIA IT-SERVICES GMBH, a Government sector organization in Germany, has announced a new tender for Introduction of a Customer Service Platform System. This tender is published on GermanyTenders under DET Ref No: 122923404 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-17.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.