Tender Details

Country: Germany
Summary: Procurement of a Chatbot
DET Ref No: 125107529
Deadline: 22 Sep 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: LOT-0001 E51158272
Purchaser's Detail:
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Description:
The Augsburg Transport and Tariff Association (AVV) is the mobility network for the city of Augsburg as well as the districts of Aichach-Friedberg, Augsburg and Dillingen an der Donau and AVV GmbH company of the public authorities mentioned. AVV GmbH (AVV) coordinates public transport In the region, uniform tariffs, coordinated timetables and joint passenger information ensures. Passengers can switch seamlessly between the train, bus and tram in the entire network - with a ticket and a coordinated offer. The introduction of a chat bot functionality is An important part of the strategy for the digital passenger information of the AVV. The AVV faces increasing demands on customer service and is confronted daily with a variety of inquiries about timetables, driving prices, customer contracts and disorders. A chatbot can Make a valuable contribution by providing automated answers around the clock and thus relieving customer service. Chatbot functionality is a priority. However, the implementation of an extension should also be possible to implement a phone and voicebot functionality. Of Furthermore, reference is made to the tender documents.
Software Package and Information Systems (CPV code: 48000000)
Procurement of a chatbot
Documents:

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Procurement of a Chatbot - Germany Tender

The AUGSBURGER VERKEHRS- UND TARIFVERBUND GMBH, a Government sector organization in Germany, has announced a new tender for Procurement of a Chatbot. This tender is published on GermanyTenders under DET Ref No: 125107529 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-22.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.