- Country: Germany
- Summary: Procurement of Services in the it Service Desk
- DET Ref No: 128585749
- Deadline: 20 Nov 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: EUR 7589289.44
- Notice Type: Tender
- Document Ref. No.: 691868-2025
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- Description:
- A service partner is procured for IT service desk activities. The IT service desk is the central contact for all IT problems and IT inquiries from the Hessian state administration. It offers 1st level activities for customer services.
A service partner is procured for the activities of the IT service desk. / IT inquiries from the Hessian state administration and is available to users 24/7. and IT infrastructures of the Hessian state administration.
Inquiries (phone, email, tickets), no IT training required.
knowledge database maintenance, Initial solutions, on-call service.
Senior agents
Layer;
Customer service hotlines: min. 2 junior agents and 2 senior agents at the same time per shift and max. 3 junior agents and 4 senior agents at the same time per shift.
services - Documents:
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CLICK HERE TO LOGINProcurement of Services in the it Service Desk - Germany Tender
The STATE OF HESSE, REPRESENTED BY THE HESSIAN CENTRAL OFFICE FOR DATA PROCESSING, a Government sector organization in Germany, has announced a new tender for Procurement of Services in the it Service Desk. This tender is published on GermanyTenders under DET Ref No: 128585749 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-20.
The estimated tender value is EUR 7589289.44, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
