Providing Call Center and Ai-Powered Customer Service Tender
Notice for Providing Call Center and Ai-Powered Customer Service Services in Germany. The reference ID of the tender is 139926619 and it is closing on 28 Apr 2026.
Tender Details
- Country: Germany
- Summary: Providing Call Center and Ai-Powered Customer Service Services
- DET Ref No: 139926619
- Deadline: 28 Apr 2026
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 274697-2026
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- Description:
- Providing call center and AI-powered customer service services Providing call center and AI-powered customer service services The Leipziger Wohnungs- und Baugesellschaft is a municipal housing company with a portfolio of around 37,000 Apartments. In order to ensure high service quality, strengthen customer loyalty and support digital transformation processes, the client intends to award comprehensive call center and customer service services. Object The purpose of the tender is to receive and process incoming customer requests all year round (24/7) with an estimated monthly call volume of approximately 7,500 calls. The services include in particular: -Central acceptance of all incoming customer concerns in an objective and professional form, -AI-supported pre-sorting of concerns (e.g. voice bot/chatbot) including automated answers to standardized queries, -Telephone processing of concerns after systemic pre-sorting Independent solution of defined standard cases or forwarding to the client's central customer service, -Direct recording and allocation of object-related concerns in the client's ERP system, -Integrated processing of all processes within the client-s ERP system, -Reporting elevator failures to the relevant maintenance companies, including alerting in the event of people being trapped, -Processing of accident cases...
- Documents:
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CLICK HERE TO LOGINProviding Call Center and Ai-Powered Customer Service Services - Germany Tender
The LEIPZIGER WOHNUNGS- UND BAUGESELLSCHAFT MBH, a Government sector organization in Germany, has announced a new tender for Providing Call Center and Ai-Powered Customer Service Services. This tender is published on GermanyTenders under DET Ref No: 139926619 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-28.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
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