Tender Details

Country: Germany
Summary: Sv-Swe-2250424-001-Introduction of a Cloud-Based Knowledge Database
DET Ref No: 118444087
Deadline: 02 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 279878-2025
Purchaser's Detail:
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Description:
The subject of the tender is the implementation, operation and support of a knowledge management solution (knowledge database) offered as a product. This solution should be cloud-based and have integrated AI support (e.g. chatbots). The range of functions of the knowledge management solutionIt must be expandable in order to meet specific requirements of the client.
The tender also includes the migration of the content from the existing application to the new knowledge database. We welcome applications from providers, which ideally already in the energy supply industryhave successfully introduced a knowledge database. The aim of the software solution is to enable efficient and high -quality customer care. In direct customer contact, rapid provision of relevant information must be guaranteed for a fact.
The system shouldfor use by around 1,000 users in the group, which is why corresponding scalability is required.
The availability of the knowledge database is essential for customer contact, operation and support must be guaranteed.
The contract is for onefixed period of 3 years, with the possibility of extension by first 2 years and then 1 more year.
1. Minimum requirements for references
The applicants have to submit at least three references that the following minimum requirementscorresponds ...
Documents:

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Sv-Swe-2250424-001-Introduction of a Cloud-Based Knowledge Database - Germany Tender

The SWM CUSTOMER SERVICE GMBH, a Government sector organization in Germany, has announced a new tender for Sv-Swe-2250424-001-Introduction of a Cloud-Based Knowledge Database. This tender is published on GermanyTenders under DET Ref No: 118444087 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-02.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.