Tender Details

Country: Germany
Summary: Telecom Service (Interconnection Network Operation, Network Acd, Ivr, Cti)
DET Ref No: 85185728
Deadline: 07 Jul 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 398212-2023
Purchaser's Detail:
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Description:
With this procedure, the contribution service is looking for a service provider who, on the one hand, will continue to ensure accessibility via the existing service numbers from all German fixed and mobile networks and, in principle, from abroad, as well as secure, targeted and efficient distribution and processinging of the calls in the call center network of the contribution service is guaranteed with the shortest possible waiting times for the caller with optimal capacity utilization of the call center network. On the other hand, customer orientation and efficiency of the telephone service should be increased by using technological potential anda closer integration with the CRM system of the contribution service can be increased.
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The service to be procured with this objective includes
1. the porting and connection of the existing service numbers and the routing of these numbers in the IN service (intelligent network);
2. the distribution andControl of incoming calls in a call center network with a heterogeneous PBX environment using an ACD (Automatic Call Distribution) located in the network. The network currently includes four external service providers at currently seven locations as well as the central location of the contribution service;
3.the implementation and integration of a powerful, state-of-the-art IVR (Interactive Voice Response) component, which enables targeted control and automated processing of various customer requests even after the contributor has been identified...
Documents:

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Telecom Service (Interconnection Network Operation, Network Acd, Ivr, Cti) - Germany Tender

The ARD ZDF DEUTSCHLANDRADIO CONTRIBUTION SERVICE, a Government sector organization in Germany, has announced a new tender for Telecom Service (Interconnection Network Operation, Network Acd, Ivr, Cti). This tender is published on GermanyTenders under DET Ref No: 85185728 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-07-07.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.